Frequently Asked Questions

Q. Can I pay my bill online?
A. Absolutely. You can securely pay your Invoice here through our Paypal Account.

Q. What is the purpose of STEMS’ Membership Drive?
A. We offer the residents of our primary service areas (Susquehanna Township along with Penbrook and Paxtang Boroughs) the opportunity of an annual subscription.  Not only does the subscription help greatly in guaranteeing that we will continue to be here, but, it may substantially reduce your out-of-pocket liability if Medicare or your insurance carrier don’t cover the full charges of your service. Our Membership is designed to save you money!

Q. Is Non-Emergency Transports (Wheelchair/Ambulance) included with my Membership?
A. While these transports are not free, they are discounted for our Members!

Q. Do I have to pay my Co-pay and Deductibles?
A. As this is determined by you and your healthcare insurer, you are still required to cover your Co-pay and Deductible.

Q. Does STEMS Provide Memberships to Citizens outside of our Service Area?
A. Sorry – we can’t offer subscriptions to anyone who lives outside of our primary services area.

Q. Does STEMS honor other EMS Services Memberships?
A. Yes, STEMS honors memberships of EMS Agencies within Dauphin County, including South Central EMS, and Community Lifeteam EMS.

Q. Will I receive a Membership Card?
A. No. Once you send in your membership document, STEMS records and tracks your membership in the event that you require our services. You won’t have to worry about carrying a Membership Card.

Q. What Areas does STEMS Primarily Cover?
A. STEMS Covers Susquehanna Township, Penbrook Borough and Paxtang Borough. Though STEMS also stands ready to respond to   any location as dispatched by the Dauphin County Department of Public Safety. Each Year STEMS responds to approximately 1000+ calls for service outside of our Primary area of coverage.

Didn’t find an answer to your question? Contact us today! 717.545.0842